Info

Welcome to the LunaCasino Information page. This section is designed to give you a clear overview of how our platform works, what you can expect when you register and play, and where to find the key features that help you stay in control of your account. Whether you are new to online casino play or returning to the site, the topics below cover the essentials: account setup, deposits and withdrawals, verification, security, fair play, responsible gaming tools, and support.

Who We Are

LunaCasino is an online casino platform operated by Skill on Net Ltd. We provide real money gaming entertainment for eligible players and maintain operational standards designed to protect customers, support safer gambling, and meet applicable regulatory requirements. The legal operator information, registration details, and licensing references are displayed in the footer of this website.

Our aim is to offer a reliable casino experience with clear rules, transparent processes, and accessible tools that help you manage your play.

Getting Started

Creating an Account

To play, you need to register an account and provide accurate, complete, and up-to-date information. This typically includes your name, date of birth, address, contact details, and any other information required to meet legal and regulatory checks.

When you register:

  • Use your real identity and current contact details.
  • Use an email address you can access at all times.
  • Choose a strong password and keep it private.
  • Review the Terms and Conditions, Privacy Policy, and Bonus Policy before accepting them.

Accounts are intended for personal use. Using someone else’s details, creating multiple accounts, or sharing access to your account can lead to restrictions or closure.

Age and Location Eligibility

Players must meet the minimum legal age requirement to gamble. If you are under the legal age, you must not register or play. We may request proof of age at any time.

Access to the site may be limited based on location. If you travel or relocate, some services, games, payment methods, or features may become unavailable.

Deposits and Withdrawals

Depositing Funds

Deposits allow you to fund your Real Money balance so you can play real money games. The cashier displays the available payment options, minimum and maximum deposit limits, and any applicable processing details.

Important deposit principles:

  • Use payment methods that belong to you.
  • Ensure your payment details are accurate and current.
  • Do not deposit funds that come from unlawful sources.
  • If a deposit requires additional checks, processing may be delayed until verification is complete.

In some cases, we may request supporting information to confirm the legitimacy of deposits, the ownership of a payment method, or compliance with regulatory obligations.

Withdrawing Funds

Withdrawals are available to eligible players, subject to account verification and security checks. You can request a withdrawal from your account area once you have a Real Money account and meet the relevant conditions for the method selected.

Key withdrawal points:

  • Withdrawals are processed according to verification and compliance requirements.
  • The cashier may show transaction limits per withdrawal request.
  • Some methods may require that withdrawals are paid back to the same payment route used for deposits where possible.
  • If you have an active bonus, you may need to cancel the bonus balance to withdraw, depending on the bonus terms.

If your withdrawal cannot be processed to your selected method, your request may be reversed back to your balance and you may be asked to provide alternative verified payout details.

Verification and Account Security

Why Verification Is Required

Verification helps keep accounts safe and supports legal and regulatory obligations. It also helps prevent fraud, protects customers, and supports responsible gambling and anti-money laundering standards.

Verification may include checks for:

  • Identity (name and date of birth)
  • Address
  • Payment method ownership
  • Source of funds or affordability-related information (where required)
  • Additional checks based on risk indicators or regulatory duties

How to Submit Documents

Verification documents must be submitted through the approved upload area in your account. Documents provided through other channels may not be accepted.

To avoid delays:

  • Submit clear images or scans.
  • Ensure details are readable and not cropped.
  • Provide documents in-date where required.
  • Make sure your account details match your documents.

Protecting Your Login

You play a major role in keeping your account secure. To reduce the risk of unauthorised access:

  • Never share your password with anyone.
  • Avoid using “remember password” on shared devices.
  • Log out when you finish your session.
  • Secure your email account, as it may be used for account recovery.
  • Use a strong password that you do not reuse on other sites.

If you suspect unauthorised access, contact Customer Support immediately. The earlier an issue is reported, the faster it can be investigated and contained.

Game Fairness and Integrity

Randomness and Game Outcomes

Casino games use certified mechanics designed to produce outcomes that are not predictable by the player or the operator. Where applicable, game results are generated by random number technology or other approved methods, depending on the game category.

If there is a discrepancy between what is displayed on your device and the result recorded on the server, the server record is treated as the decisive outcome for settlement purposes.

Game Rules and RTP Information

Each game has its own rules, features, and payout structure. You can view the game rules within the game interface. Where RTP (Return to Player) information is displayed, it is provided within the game rules and may be subject to change by the provider.

Before you play a new game for real money:

  • Read the rules and paytable.
  • Check stake limits and special features.
  • Understand bonus features and volatility characteristics.
  • Confirm whether the game contributes to bonus wagering, if you are playing with a bonus.

Bonuses and Promotions

LunaCasino may offer bonuses, free spins, free bets, free bingo tickets, or other promotional rewards. Promotions are subject to the Bonus Policy and any offer-specific terms.

Typical bonus concepts include:

  • Minimum deposit requirements (where applicable)
  • Wagering requirements
  • Time limits to use rewards
  • Maximum bet limits while wagering
  • Game contribution rules
  • Withdrawal rules relating to bonus balances

If you claim a reward and do not see it applied, contact Customer Support before placing any bets. This helps ensure the promotion is applied correctly and avoids disputes later.

If you prefer not to receive bonuses, you can request bonus blocking through Customer Support.

Responsible Gaming

Gambling should remain a form of entertainment. It should not be treated as a solution to financial problems or a source of guaranteed income. Playing responsibly means staying within your limits, avoiding chasing losses, and using control tools when needed.

Tools Available in Your Account

We provide player protection features that help you manage your play:

  • Deposit limits (daily, weekly, monthly)
  • Session reminders (reality checks)
  • Cooling-off / freeze tools (short breaks)
  • Self-exclusion options (longer-term restrictions)

These tools are located in your account area and are designed to help you keep control of time and spending.

When to Take Action

Consider using a break or stricter controls if you notice:

  • Spending more than intended
  • Playing longer than planned
  • Feeling stressed, anxious, or unable to stop
  • Chasing losses to “get back” money
  • Gambling affecting your personal life, work, or finances

If you need support, our Customer Support team can explain the tools available and guide you through applying restrictions to your account.

Customer Support

We provide support to help with account access, verification, payments, promotions, and general platform questions.

For faster assistance:

  • Contact us using the support options on the site.
  • Provide your username and registered email address.
  • Describe the issue clearly, including timestamps where relevant.
  • If the question relates to a specific transaction, include the method and amount.

Support teams may request verification to confirm you are the account holder, particularly if your request involves account security, personal data, or payment activity.

Technical Notes and Platform Use

Device and Browser Compatibility

The platform is designed to work across modern devices. Your experience can depend on:

  • browser version
  • device performance
  • operating system updates
  • connection stability

For best results:

  • keep your browser and operating system updated
  • use a stable internet connection
  • close unused tabs and background apps when playing resource-intensive games

Cookies and Personalisation

Cookies help the site function properly and may be used for preferences, performance monitoring, and (with consent) personalised marketing. You can manage cookie preferences via the cookie controls available on the site and through your browser settings.

Payments, Fees, and Processing

The cashier shows applicable limits and any processing details. Some transactions may involve third-party processing steps, and in certain cases additional time may be required for checks, particularly for large withdrawals, unusual activity, or incomplete verification.

Where fees or surcharges apply to specific methods, they are shown within the cashier or explained during the transaction flow.

Account Management Tips

To maintain smooth account operation:

  • Keep personal details updated (address, email, phone).
  • Submit verification documents promptly when requested.
  • Review your balance and transaction history regularly.
  • Set deposit limits early to stay within budget.
  • Use session reminders if you lose track of time while playing.
  • Avoid using shared devices for real money play.

If you wish to close your account or apply restrictions, you can do so using the tools in your account area or by contacting Support.

Final Notes

The Information page is intended to be practical and easy to use. For the detailed legal rules governing the site, please consult the Terms and Conditions, Privacy Policy, Bonus Policy, and Responsible Gaming sections available on this website. If you are unsure which document applies to a specific situation, Customer Support can point you to the right section and explain how to use the platform tools available to you.

Play within your means, keep control of your account, and use the available tools whenever you need them.